Ordering

What is a Spring Pre-order?

Spring pre-orders are orders that are placed from January to May. These orders are shipped out starting the last week in March through May. This means an order placed in January will be shipped before an order placed on April 20th. Please take this into consideration when placing your order.

Some plants need longer to grow/root than others. The plants that root in the fasted will be shipped the fasted i.e a Colocasia will ship faster than a Philodendron. Each order will ship when all the plants in the order are ready. Orders will not be divided into multiple shipments.

Can I combine my Spring Pre-orders?

Since we ship out Spring Pre-orders on a first come first serve basis, we can not add to existing orders or combine multiple orders. Some of the orders are in the process of being shipped while others have been pulled for processing. Please make a second order for any plants that they would like to add.

Will my contact information be shared with other websites?
Brian’s Botanicals will not share our email list with any other websites or marketing groups.

Do you ship to California?

Yes we ship to California. All plants to California are shipped bare rooted in sphagnum moss.

Shipping

How much is shipping?

Shipping and handling is calculated based on zones.

Zone 1 States all minus Zone 2: $9.50 for the first plant and $2.50 for each additional plant.

Zone 2 CA, OR, HI: $12.00 for the first plant and $3.50 for each additional Plant

When will my order shipped?

January – May

Orders that are placed January – May 1st are considered “spring orders” and will be shipped first in first out and depending on the growth habit of the plant. This means an order placed in January will be shipped before an order placed on April 20th. Please take this into consideration when placing your order. Some plants need longer to grow/root than others. The plants that root in the fasted will be shipped the fasted i.e a Colocasia will ship faster than a Philodendron.

May thru September

Order process time is 7- 10 business days to ship after payment has cleared. Plants are shipped  Monday through Thursday via The United States Post Office. Shipping can be delayed due to holidays, severe weather or if we are out of town. You will be contacted or it may show on the website if a delay is expected. Please keep this in mind while ordering. Brian’s Botanicals prepares plants to be shipped by putting plants in sleeves or wrapping them in newspaper.

October – December

Plants will be shipped depending on the weather.

 How will my order be shipped?

All orders are shipped using USPS.

Has my order shipped?

When an order is shipped a USPS tracking number is sent to the email address on file.

Will I receive a tracking number?
Tracking numbers are sent with every order if an email address is provided. You will receive either an email from PayPal or USPS.com with the tracking information

Do you ship internationally?
We do not ship internationally.

What if my box is missing/the tracking has stopped updating? What if my plants come in damaged because of the post office?

This is a rare circumstance but it has happened. Since the tracking has stopped the package will be considered “Missing Mail” by the post office. Because the Post Office has taken so long to deliver your items and have caused damaged to them because of it, you will have to open a claim with them. https://www.usps.com/help/missing-mail.htm

Every Priority box shipped has insurance for this type of problem. You will need your tracking number and your receipt. They should refund the order due to them not delivering the items on time and being the cause of any damage incurred. It should only take 2-3 days for the package to be delivered. Since the Post Office caused damage to the package they will be solely responsible for the refund of the order.

Once the Post Office has issued a refund another order can be placed with us.

My tracking number says my package was delivered but I didn’t see  it?

Brian’s Botanicals will not refund any shipments that’s tracking statues is delivered.  In this rare case you will have to contact the Post Office and file a claim. It will be up to the Post Office whether or not your order will be refunded.  If they decided to refund your order, a second order can be placed with Brian’s Botanicals and shipped out.

We would recommend checking around your house (back doors, porches etc) and  asking around to see if you package was delivered to your neighbors.  this happens from time to time.

What happens if I gave you my incorrect address?

Brian’s Botanicals ships to the address provided. If your order hasn’t been shipped yet, we will change the address on the order before we ship it out. This could delay the shipping out of your order while we get the address corrected.

 If the order has already been shipped you will have to contact the Post Office and do a package intercept. This could cost a fee at the post office.

 Orders that were shipping to the address provided but we were given the incorrect address are not eligible for a refund.

Return Policies

What is your return policy?

If you receive a shipment that has a severely damaged plant a photo maybe required to see the severity of the damage. This will help us to determine what happened to the shipment and prevent it in the future. We must be contacted within five days after receiving the damaged plant for a replacement.

What if my plant is damaged?
Brian’s Botanicals guarantees that the plants are alive and healthy when shipped. Brian’s Botanicals prepares plants to be shipped by putting plants in sleeves or wrapping them in newspaper. Plants are packed in such a way that they should arrive in good condition. There is a risk of damage such as bent or torn leaves and stems when shipping plants in the mail. Plants that have a bent leaf or stem, or a tear in a leaf will not be replaced. Brian’s Botanicals will not be held responsible for plants that are damaged because they were not picked up at the post office. If you order a large plant call your post office and make arrangements to pick it up so that it does not get shipped back.

If you receive a shipment that has a severely damaged plant a photo maybe required to see the severity of the damage. This will help us to determine what happened to the shipment and prevent it in the future. We must be contacted within five days after receiving the damaged plant for a replacement.

Payments

What type of payment do you take?

We take all major credit cards, PayPal, check or money order.

Can I pay with check or money order?
We except checks and money orders as payments. Payments must be accompanied by a copy of the order.

Other

Do you have a retail store I can visit?

Yes! Brian’s Botanicals retail store is located at 6350 North Preston Hwy Louisville KY 40229. We are open Monday through Saturday from 9 to 5 and closed Sunday.  Bad weather can effect business hours.

How can I contact you?

The best way to contact us through email at BriansBotanicals@gmail.com.

Do you have a phone number I can call?

We do not have a phone number at this time. Please email us at BriansBotanicals@gmail.com with any questions that you have.

Do you close for bad weather?

Yes, for the safety of everyone we do close due to thunderstorms and bad weather.

Will Brian be at the retail store?

Brian is at the retail store most days but can be gone picking up supplies or enjoying a day off. There are people at the nursery when Brian is away to help with questions and plant selections.

When do you restock plants? 

We restock plants weekly. Some items are slow to propagate and have limited stock. Sign up on the waitlist on the items page to be the first notified when it comes back in stock.

How do I care for my plant?
Brian’s Botanicals puts some plant care information with each description.

Do you have a printed catalog?

We do not carry a printed catalog due to constant changes in our stock. Many of our items are limited in quantity and run out very quickly.